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MG Help Center

If your order has yet to be sent out, please send an immediate email to us via our Contact Form, or reply to your order confirmation email. If you order has already been shipped you will need to contact the shipping company as soon as possible.&#x200D;

If your order has yet to be sent out, please send an immediate email to us via our Contact Form, or reply to your order confirmation email. If you order has already been shipped you will need to contact the shipping company as soon as possible.‍

I've provided the wrong address. What can be done?

ordering

How many freebies will I get with my order?

What do you mean by featured freebies?

What are this month's featured freebies?

What are freebies?

Are my freebies automatic?

Can you provide some strain information on the freebies I received?

How can I tell which strain my freebie seeds are if they’re in the same vial?

Why can’t I see freebies in my order confirmation?

What are the pack sizes for freebies? Can I get one of each freebie seed for my order?

Which freebies will I receive?

UK Older Freebie Identifier

freebies

I can't log in to my account/My account isn't recognised!

Do you sell autoflowers?

How can I contact you?

Are you active on Social Media?

How should I store my products?

I have subscribed to the newsletter, but I am not receiving anything.

What do 'x' and 'bx' mean in a strain name?

What's the difference between the different lines?

general

Can I add something to an existing order?

Can I combine multiple orders?

How do I cancel my order?

What is Meph Math?

What is the current status of my order?

What voucher codes do you have?

When will X strain be back in stock?

Your X store doesn't have a strain that I'm looking for, can I order from one of your other stores?

How do I know my order has actually gone through?

What is a strain sticker?! Are they seeds?!

Where do you ship from?

How much does shipping cost?

Can you ship to PO Box Addresses?

How stealthy is your packaging?

How long will it take to ship my order?

How long will my order take to arrive?

What will my seed parcel look like?

Do you ship to my location?

Which countries does your EU store serve?

What is Route and Green Package Protection?

Where is My Order?

How Does Route Work?

Is Route Green Package Protection refundable?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What is Carbon Neutral Shipping?

How does Green Package Protection/Carbon Neutral Shipping work?

What are Route’s Terms and Conditions?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

Is Route a Licensed Insurance Company?

Route Shipping Protection

shipping

How can I pay for my order?

How will a charge from your store show on my bank statement?

My payment was declined but charges are still showing on my statement, why?

My payment was declined, what can I do?

What currency do you charge in?

payments

How do I earn Piggy Points?

How do I find out how many Piggy Points I have earned?

How do I spend Piggy Points?

I've ordered before but I have no Piggy Points, why?

What are Piggy Points?

Will using Piggy Points affect my freebies?

My Piggy Points have disappeared!

piggy-points

Is the Gift Card a physical product?

Will I receive freebies when I purchase a Gift Card?

gift-cards

Returns Policy

returns-policy

How long will it take for my refund to show in my account?

I've provided the wrong address. What can be done?Updated a year ago