Can I add something to an existing order?
I’m afraid not. If you'd like to buy new items, you'll need to place a new order.
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Can I combine multiple orders?
We are really sorry, but we are not able to combine orders. Once orders are placed they are going straight to our new packing system and we can't add additional items to it.
How do I cancel my order?
Before your order ships, you can use our Contact Form or reply to your order confirmation to cancel your order. We will be able to refund your payment if done by credit card, however the system doesn't allow any refunds for crypto payments....
I've provided the wrong address. What can be done?
If your order has yet to be sent out, please send an immediate email to us via our Contact Form, or reply to your order confirmation email. If you order has already been shipped you will need to contact the shipping company as soon as possible.
What is Meph Math?
Meph Math is our term for how many extra seeds you get when you order! We can't guarantee germination of live products for obvious reasons, so we make sure that we add extra seeds to each pack to make sure everyone has the best possible chance at...
What is the current status of my order?
You can log in to your account to see the status of your order. It will be marked as one of the following:- Unfulfilled: This means we have received payment from you and your order is in line waiting to be packed and shipped.- Fulfilled: This...
What voucher codes do you have?
We don’t currently offer any voucher codes - we may intermittently offer them for Newsletter subscribers and you can sign up for that here.
When will X strain be back in stock?
We can’t always give exact dates on when certain strains will be back in stock, unfortunately. We will announce across social media and via our Newsletter when we have a strain back in stock.
Your X store doesn't have a strain that I'm looking for, can I order from one of your other stores?
Unfortunately, we can only ship to the region specific to each store.
How do I know my order has actually gone through?
There are three ways you can use to double check.- If, once your order is complete, you receive an order number on the screen.- You will be sent a confirmation email of your order. (If you can’t find it, check your Junk folder as it might be...
What is a strain sticker?! Are they seeds?!
No, strain stickers are not seeds. Our strain stickers are vinyl stickers with a design unique to each strain. You can see the design on both the strain card in the top right-hand corner and on the product page of the strain itself. DON'T ORDER A STR